Shipping policy

SHIPPING POLICY

  • If you place multiple orders, we may combine them.
  • Estimated shipping times vary by location, but typically will arrive within 3-5 business days anywhere in the US.  Longer shipping times do happen.
  • Oversized items due to their size, cannot be shipped free. See pricing for individual items at checkout.


Order Processing Time 

  • Please allow 1-2 business days for processing and handling. Shipping days are Monday-Friday. Orders cannot be shipped on Weekends or holidays.
  • Tracking will be provided when available. 
  • Oversized items may take an additional 1-3 days to process.
  • Although we do our best to stock all items shown on our site, occasionally we do run out. In this case, you will be notified within 1-2 business business days of placing your order.

Oversized Items

Due to their size and/or weight the following items are excluded from any free shipping offer. 

  • Surfboards,  Pickup will be at Airlines Cargo facility.
  • Skateboards
  • Boardbags

Surfboards only ship to Airport Cargo facilities with direct flights from HNL and will need to be picked up at the airport.

 

Now shipping surfboards nationwide!!!

Shipping surfboards to your nearest airport that Delta or Hawaiian fly to directly.  Sorry, no layover flights for boards.

Please contact us if the shipping cost is incorrect at checkout.

 

Shipping includes:

  • Surfboard box
  • Packing material
  • Packing
  • Airport delivery

All surfboard sales final:  No returns, exchanges or store credit.   All Sales are FINAL.

Boards are available to purchase online, Used boards are in all kinds of conditions.  Feel free to call the shop to get more info on a board you are about to purchase.  While pictures are great to see the overall condition of a board you cannot see how it really looks without looking at it in person.

We're STOKED you chose Hapa Boardshop for all your needs. Our team can't wait to get your order sent to you. 

Shipping Loss or Damage

  • Lost and Damaged Shipments:
    • We are not directly liable for items lost, stolen, or damaged during transit.
    • These incidents are governed by the specific terms, conditions, and investigation timelines of the handling carrier.
  • Shipping Insurance:
    • Standard shipments include third-party carrier insurance coverage up to a maximum value of $100.
    • Replacement or refund approvals for transit mishaps are strictly dependent on the formal approval and payout of the carrier claim.
  • How to File a Claim:
    • Customers must report damaged or missing deliveries within 10 days of the expected delivery date.
    • You must provide original packaging photos, damage proof, and tracking details to initiate a carrier investigation.

 

Surfboards: Although damage when shipping a surfboard is rare, it does occur. Please be sure to inspect your package thoroughly BEFORE you sign for it. If damage to the package is obvious upon delivery be sure to make a claim with the shipper.  Take multiple pictures of the box BEFORE you open it.